At Purivora™, we want every customer to feel confident when shopping with us.
This policy explains the conditions under which items may be returned, exchanged, or refunded.

1. Return Eligibility

Purivora offers a 30-day return window, starting from the date your order is delivered.

To qualify for a return, the product must meet the following conditions:

• The item must remain unused and in its original condition
• All original packaging and tags must be included (when applicable)
• A valid order confirmation or receipt must be provided

Products that show signs of use or damage caused after delivery may not be eligible for return.

2. Requesting a Return

To begin the return process, please contact our customer support team.

Email:
service@purivora.com

Once your request is reviewed and approved, we will provide:

• A return authorization
• Instructions explaining where and how to send the item

Important:
Returns sent without prior approval may not be accepted.

If you are unsure whether your product qualifies for return, we recommend contacting our support team before sending the item.

3. Damaged, Defective, or Incorrect Items

Please inspect your package carefully once it arrives.

If you receive an item that is:

• Damaged during shipping
• Defective
• Incorrect or missing

Please notify us as soon as possible so our team can review the issue and provide an appropriate solution.

Providing photos of the item and packaging may help us resolve the issue faster.

4. Non-Returnable Items

Certain product categories cannot be returned.

These may include:

• Customized or personalized products
• Perishable items such as food or plants
• Personal care or hygiene products
• Hazardous materials or flammable goods

In addition, the following items are generally not eligible for return:

• Gift cards
• Clearance or final-sale products
• Original shipping fees paid at checkout

If you are uncertain whether a product qualifies for return, please contact us before submitting a request.

5. Exchanges

If you would like a different product, the quickest method is usually to:

1. Submit a return request for the original item

2. Once the return is accepted, place a new order for the desired product

This helps ensure the replacement item can be shipped as quickly as possible.

6. European Union – 14-Day Withdrawal Right

Customers located in the European Union may cancel or return their order within 14 days of delivery, without providing a reason.

To qualify:

• The item must remain unused and in original condition
• The product must be returned with its original packaging
• Proof of purchase must be provided

This right exists independently of our standard 30-day return policy.

7. Refund Processing

After your returned item arrives at our facility, it will be inspected.

Once approved:

• Refunds will be issued to the original payment method used at checkout
• Processing may take up to 10 business days

Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.

If more than 15 business days have passed since your refund approval and the refund has not appeared, please contact us for assistance.

Contact Information

If you have any questions regarding returns or refunds, please reach out to us:

H+E Goods Company
8811 Alden Dr Suite 3
Los Angeles, CA 90048
United States

Phone: (310) 734-7777
Email: service@purivora.com