At Purivora™, we understand that receiving your order should be a smooth and reliable experience.
This Shipping Policy explains how orders are processed, shipped, and delivered to your home.

Our goal is to provide clear expectations so you always know what to expect after placing an order with us.

Our Approach to Shipping

Purivora focuses on creating modern home textile products designed for everyday living.

To improve efficiency and reduce unnecessary storage and transportation waste, some of our items may be shipped directly from carefully selected production partners and international fulfillment centers.

This approach helps us:

• Maintain consistent product quality
• Reduce excess inventory and unnecessary logistics steps
• Offer fair pricing without traditional retail overhead

We appreciate your patience as part of this streamlined fulfillment process.

1. Order Processing & Shipping Cost

Every order placed with Purivora™ is carefully prepared before shipment.

Order Processing Time

Orders typically require 2–4 business days for verification, preparation, and packaging prior to shipping.

Busy Periods

During peak shopping periods such as holidays or promotional events, processing may require up to 5 business days.

Shipping Fee

We currently offer flat-rate shipping of $5.99 per order, regardless of destination.

2. Estimated Delivery Time

Delivery times may vary depending on destination and shipping conditions.

These delivery estimates are approximate and may vary depending on logistics conditions.

3. Shipment Tracking

Once your order leaves our fulfillment center, you will receive a shipping confirmation email containing your tracking details.

Please note:

• Tracking information may take 1–3 business days to appear in the carrier’s system
• If tracking appears inactive initially, the package is still in transit to the shipping network

4. Customs Duties & Import Taxes

For international shipments, orders are sent under DDU (Delivered Duty Unpaid) terms.

This means:

• Import taxes, customs duties, or local fees may be required by your country
• These charges are determined by local customs authorities and are the responsibility of the customer
• Purivora is not responsible for delays caused by customs processing

In most cases, small household items are processed without additional charges, but regulations vary by country.

5. Order Changes & Cancellations

Orders are processed quickly to ensure timely delivery.

If you need to update your shipping address or cancel an order, please contact us within 12 hours of placing your order.

Contact Email:
service@purivora.com

Once an order has entered the fulfillment stage, changes or cancellations may no longer be possible.

6. Damaged or Lost Shipments

Customer satisfaction is very important to us.

Damaged Packages

If your package arrives damaged, please send us a clear photo of the product within 72 hours of delivery, and our team will arrange a replacement.

Lost Packages

If the shipping carrier confirms that a package has been lost in transit, we will provide a replacement shipment at no additional cost.

Contact Information

If you have any questions about shipping or delivery, please contact us:

H+E Goods Company
8811 Alden Dr Suite 3
Los Angeles, CA 90048
United States

Phone: (310) 734-7777
Email: service@purivora.com